Shipping & Payment
A. Payment Methods
Cash on delivery
Through this method of payment, you must pay the corresponding value of the goods of your order upon receipt by the cooperating courier company.
The charge is € 5.00 for all of Greece including VAT. The products come to your address with Courier and you pay the total price at the time of receipt.
For the best service there will be direct communication (by phone and / or by e-mail) for any clarifications and confirmations before sending the order. The order is sent after the customer has been informed by the competent department that his order is being launched and has given his consent.
For orders over € 200.00 with cash on delivery, we may ask you for a part of the amount as a deposit in order to confirm your order.
Please note that cash on delivery orders over € 500.00 are not accepted. Choose to pay by credit or debit card, or deposit to an account or pick up and pay off at the point of collection.
In case you choose the method of cash on delivery as the payment method of the order, it is obligatory for you to register a bank account number to which we will refund your money in case of withdrawal.
2. Payment by credit or debit card (VISA, VISA ELECTRON, MASTERCARD, MAESTRO, AMERICAN EXPRESS)
If you have a credit / debit card VISA, VISA ELECTRON, Master Card, Maestro, American Express, you can use it safely through our order form.
Credit card debiting is done after checking and certifying the details and its validity. Your credit card transactions in our online store are made through the Bank and are protected by top online security systems that guarantee a secure transaction environment.
The credit card payment process is covered by the most modern security standards. The use of Comodo SSL protocol guarantees the correctness and security of your transactions.
You can also choose to pay for your order via PayPal. For this payment method, your transaction is made through the secure page of PayPal following the instructions that you will find on the specific website.
3. Bank deposit
Instructions for direct bank payment No Expenses of an independent bank.
For the payment of your order and its immediate execution without additional procedures and without payment costs, you can make the payment at your bank through web banking or mobile app or phone banking quickly and easily following the following instructions:
4. Receipt and payment of the amount in the store
Our hours are Monday - Friday 10:00 - 20:00 and Saturday 10:00 - 15:00. In order to receive your paid order, you will be asked to show us your police ID and tell us the order number that was sent to you at the email address you indicated to us after you have first paid for your order.
When your order is completed we will notify you by phone or e-mail so you know when you can go to pick it up.
Our address is 165 Parnithos Ave., Acharnes Attica 13671
Unpaid orders remain in our store for three days (3), after the end of the three days they are canceled.
• At 17dreams.gr all orders are processed until 15:00 and sent the same day. Orders after 15:00 are processed by us the next business day (Weekends are not considered business days).
• Note that in case you do not receive both the order confirmation e-mail (look even at the spam) and the second e-mail that makes the contract final, contact us as there is a possibility that the order has not been passed.
• All paid orders are kept in our store for up to 10 days.
• If we encounter a problem in processing your order, such as lack of a product from the manufacturer) or the products you have chosen are not immediately available then we will contact you in order to find the best possible solution for your service and your order will be sent by us exactly the day we collect the products.
B. WAYS OF SHIPPING - DELIVERY OF PRODUCTS
1. Shipping by Courier
• For delivery in an inaccessible area the extra charge is € 1.50 with VAT.
In case you choose the method of sending by courier and the method of payment by cash on delivery, the additional charge for Greece is € 2.00 with VAT.
Delivery times for orders range from 9 in the morning until 5 in the afternoon. In case you can not pick up during this period, you have the option to pick up from the Courier store with the help of the shipping code that we send you via e-mail.
The delivery time of orders for destination within Attica is from 1 to 4 working days. For destinations in the rest of Greece the delivery time is from 2 to 5 working days
If, for some special reason, you demand your order earlier or you want delivery on Saturday, you can call us to see how we can modify it so that you have it as soon as possible. We will make every effort to serve you.
2. Collection from the Store
17dreams.gr gives you the opportunity to receive the products you ordered for free from our store, even on the same day if they are available during working days and hours.
1. At 17dreams.gr all orders until 15:00 are processed and sent the same day. Orders after 15:00 are processed by us the next business day (Weekends are not considered business days).
2.Note that in case you do not receive both the order confirmation e-mail (look even at the spam) and the second e-mail that makes the contract final, contact us as there is a possibility that the order has not been passed.
3.If we encounter a problem in the processing of your order, such as for example a lack of a product from the manufacturer) or the products you have chosen are not immediately available then we will contact you in order to find the best possible solution for the service you and the products you ordered will be sent to you exactly the day we collect them.
4. If your order exceeds 3kgr, before sending it we will contact you to clarify the costs and choose the best possible shipment. In this case, the shipment of the products will not proceed until we receive from you a written confirmation of the final cost of your order.
5. Shipments of your orders are made daily except weekends, holidays and general strikes and deliveries are made during the delivery hours of the cooperating courier companies.
6. The execution of the order in its entirety and the delivery of the goods will be carried out within (2) working days for the regions of Attica and within (3) working days for the rest of Greece from our receipt of the order, with the exception of cases of non-availability of goods. In the case of remote areas, the delivery of the order may take place in (4) working days.
7. We provide the possibility to the customers to follow the progress of their order through the link of the cooperating courier company that will be notified in the informative e-mail confirmation of sending the order from 17dreams.gr that will be sent to the customer.
In case of purchase by credit card, to ensure its holder, the order is delivered in person to the buyer / cardholder by presenting the police ID or passport and credit card. Alternatively, a third party designated by you can pick up your order with a written authorization from you and a police ID or passport.